FAQ

How fresh is the coffee?

Very. Every bag is small-batch roasted after you order, not pulled from a shelf.

How long until my order arrives?

Orders are roasted, packed, and shipped within 2 to 5 business days. Delivery then typically takes 1 to 4 business days.

Is shipping free?

Yes. Shipping is free on all U.S. orders.

Do you ship outside the U.S.?

Not yet. We currently ship to U.S. addresses only.

Can I change or cancel my order?

Yes, within 12 hours of placing it. Email coffee@bridgerockservicesllc.org with your order number.

What if my order arrives damaged or never shows up?

Email us within 14 days of delivery (or expected delivery) with your order number and photos. If the carrier damaged or lost it, we'll send a replacement at no cost to you.

Can I return coffee?

Because coffee is a fresh food product roasted to order, we don't accept returns, so please don't mail coffee back. If we or our roaster made a mistake, we'll replace it free. See our Refund Policy for details.