Refund policy

Because every bag of Rock Fuel Morning Roast coffee is roasted fresh to order, we can't accept returns of opened coffee, and for food-safety reasons we don't accept returns of any coffee once delivered. Food products can't be resold, so please never mail coffee back. If something goes wrong, here's how we make it right.

How to report a problem

Email us at coffee@bridgerockservicesllc.org within 14 days of delivery (or expected delivery). Please include:

Your order number
Photos of the item, the label, and any damage to the package

You never need to send anything back.

Our mistake or the roaster's mistake

If you received the wrong item (for example, the wrong blend, size, or grind) or the coffee is defective because of an error on our side or our roaster's side, we'll send you a replacement free of charge or, if you prefer, a full refund to your original payment method.

Damaged, lost, or stolen in transit

If the carrier damaged, lost, or failed to deliver your package, we'll send a replacement at no cost to you, including shipping, or a full refund if you prefer.

Orders placed with an error

If an order was placed with the wrong product, grind, size, or shipping address, email us within 12 hours of placing it and we'll fix it. After that, a corrected replacement order will need to be placed and paid for by the customer.

Taste and preference

Since every bag is roasted just for you, we can't offer refunds because a coffee wasn't to your taste.

Cancellations and changes

You can cancel or change an order within 12 hours of placing it by emailing coffee@bridgerockservicesllc.org with your order number. After 12 hours, your order may already be roasting and can't be cancelled.